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Ottawa Pop Expo 2015

November 21 - 22, 2015

EY Centre

F.A.Q.

General Questions

What is Ottawa Pop Expo?

Ottawa Pop Expo is a pop-culture fan convention that showcases artists and products from entertainment genres like: Sci-fi, Horror, Anime, Gaming in all its forms, and, of course, Comic Books. (Please see the Newbie Questions section for a description of each genre.)

Where is it held?

The event is held at The EY Centre. The address is: 4899 Uplands Dr., Ottawa, Ontario K1V 2N6.

How do I get there?

The EY Centre is just 15 minutes from downtown Ottawa. There are several ways to get there:

- By car: Take Bronson Ave. South and continue straight on the Airport Parkway. Turn right on Uplands Drive.
- By bus:  Take OC Transpo route 97 direction Airport (OC Transpo website is still listing the EY Centre as the CE Centre)
- By taxi: The average taxi fare from downtown Ottawa is $25–$35.

Who should come to Ottawa Pop Expo?

Everyone! Well, to be specific anyone one who is curious about or enjoys Sci-fi, Anime, Horror, Comic books or Gaming. Or, if you just want to see where we, geeks, roam free.

Code of Conduct and Harassment Policy

Can you be specific in regards to what you mean by harassment?

Ottawa Pop Expo is a safe place for fans to interact with each other, their favorite creators, celebrities, and generally be themselves. This means we expect it to be a safe environment for fans from any ethnicity, creed, religious background, political background, gender, gender identity, sexual identity, sexual orientation, fandom, etc. We do not tolerate harassment in any form. This includes, but is not limited to: physical assault, verbal harassment, sexual harassment, stalking, unwanted physical contact, unwanted advances, or inappropriate photography.  

Ottawa Pop Expo does not tolerate physical or verbal harassment of the attendees, guests, vendors, staff, or volunteers. Harassment can take many forms. It may be, but is not limited to, words, signs, offensive jokes, cartoons, pictures, posters, pranks, intimidation, physical assaults or contact, or violence. This includes comments and statements made via email, on websites or any of our social networks.

What is inappropriate photography?

Inappropriate photography is defined as photography where the subject feels they are being stalked, exploited, degraded, or disrespected through being photographed. While it is reasonable that photographers will be photographing attendees and other parts of the convention, should this photography become harassing or sexual in nature, the photographer will be subject to the above harassment policy.

What are the consequences is someone is found to be abusing on these policies?

If it is determined – either by observation or by complaint – that an individual or group has harassed another attendee, any or all of the following things may occur. That individual or group may be:

1. Warned to cease and desist;

2. Asked to leave the convention, or;

3. Banned from the convention for a period of time to be determined by staff.

Ticket Information

Where can I buy tickets for this event?

Before the show, all of our tickets can be purchased through our website (see below). Premium tickets can only be purchased online. Barring a sellout, same-day tickets can be purchased onsite at the EY Centre.

Are different categories of tickets available?

Yes, there are various categories which allow different levels of access.

Single Day Ticket: This ticket gives the attendee access to the Pop Expo site for the day that it was purchased: Saturday OR Sunday.

Weekend Ticket: This ticket gives the attendee access to the Pop Expo site on Saturday and Sunday.

Premium Ticket: This ticket offer the following privileges:

  • Early Entrance Saturday and/or Sunday (depending on the type of ticket purchased)
  • Ottawa Pop Expo tote bag
  • Lanyard
  • Priority seating for main events 
  • Priority access to autographs for all guests
  • Priority access to all celeb photo ops

12 Years and less: FREE
Children 12 and under MUST be accompanied by an adult. Entry is free for children aged 12 and under. There is a maximum of two children per one adult ticket.

How am I receiving my tickets?

At the end of your online transaction, your eTicket will become available, as well as sent to the registered email.  Please print out the PDF and bring the tickets (with barcodes) with you. We will scan those in when you arrive at the Ernst & Young Centre.

What form of payments do you accept?

Online purchases must use a credit card (Master Card and Visa). If onsite tickets are still available, they can be purchased with cash, debit, or credit card.

Is there a group rate when you buy x number of tickets?

We have a limited promotional discount if you buy more than 50 tickets of a single type. This discount is only offered to companies, and applies only if payment is made with a corporate credit card. Please use the ‘Contact us’ form and select 'Store and Tickets' in the dropdown subject list if you would like details.

Can I get a refund if my favorite star doesn’t show up?

Guests could cancel their appearance or change their appearance schedule because of other professional commitments or reasons out of the Ottawa Pop Expo control. In such circumstances, the Ottawa Pop Expo cannot be held responsible. All sales are final. No exchange or refund will be issued.

Can I bring my kids?

Yes – however not all panels and programming are appropriate for children. Please be vigilant and read the programming guide to avoid any potential misunderstandings.

Is there admission for children?

12 Years and less: FREE
Children 12 and under MUST be accompanied by an adult. Entry is free for children aged 12 and under. There is a maximum of two children per one adult ticket.

Premium Tickets

Do I get in before others?

VIP ticket holders will be the first to be let in both days: 1 hour early on Saturday (9:00 a.m.) and 1 hour early on Sunday (9:00 a. m.).

When should I arrive for a Main Event?

Premium ticket holders will be allowed to enter the Main Events room prior between 15 to 30 minutes before the Event starts. Priority seating will close 10 minutes before the scheduled start. At that time, priority seating will be forfeit, releasing those seats to other patrons.

Can I arrive whenever I like?

Priority seating will close 10 minutes before the scheduled start. At that time, priority seating will be forfeit, releasing those seats to other patrons. If you arrive after this period, there may be no more seats available.

Can my child sit with me in the Premium seating?

A Child Pass does not confer Premium priority access to seating when accompanying an adult with a Premium pass.  Priority seating is strictly reserved for Premium ticket holders. If the child is small enough, they can sit on the guardian’s lap. Children that are too big will need to sit in the regular seats or purchase a Premium ticket.

Weekend Pass (2 Days)

Single Day Ticket

Hotels, Convention Centre and other Logistics

Is there a coat check and or lockers where I can leave my stuff?

The EY Centre will be managing a coat check. However, due to limited space, this should only be used to check in coats; please ensure that you can carry whatever you buy. (If you've parked at the EY Centre, we can recommend you bring itms to your vehicle, as your pass gives you in/out priveleges for the day they were purchased.)

Where can I eat at Comiccon?

The EY Centre will set up a food court behind the gaming area and food services are available near the two main entrances.

Attendees are also expected to take proper measures to maintain a clean environment and dispose of any food or drink (including packaging) related garbage properly when they are done.  Attendees who cause damage or are otherwise abusive of their food and drink privileges may be expelled from the convention.

Can I eat during a presentation?

The consumption of food or beverages is forbidden in all panel rooms and the Main Events room. Only water bottles will be accepted in these rooms.

Costuming and Cosplay

What is Costuming or Cosplay?

Costuming and Cosplay (costume and play) is the act of dressing up as a character from comics, anime, videogames, manga, movies, TV, or books. Costuming and Cosplay is not to be confused for a Halloween costumes. There is a remarkable amount of passion and attention to detail that is involved in the creation of a piece as well as dressing-up and displaying it.

Do I have to get dressed up?

Yes… No. Really, you do not have to get dressed up to attend Pop Expo. But if you would like to, it would make us really happy.

While it is highly encouraged, keep in mind that there are some restrictions apply:

  • Footwear is required (do not come barefoot).
  • Costumes that are deemed to be indecently revealing (the "no costume is not a costume" principle), as well as costumes or props that are deemed to be offensive or otherwise unacceptable by Ottawa Pop Expo standards are prohibited. An attendee who is wearing a costume or carrying a prop that does not meet these requirements may be asked to change into either street clothes or another costume.
  • All large props or any props resembling weapons (including guns, swords, spears, whips, bows, etc.) must pass through weapons check and be verified and peacebonded by the Ottawa Pop Expo Weapons Master to ensure they are safe. Failure to do so may result in expulsion from the convention without refund. Please refer to our Weapons Policy for more detail.

Guests, Panels and Schedules

Will guests be available both days?

Most Guests are scheduled to be at the Ottawa Comiccon for both days. A few guests will only make a single day appearance.  Guests who are not at the convention both days will have a note at the foot of their bio on the website indicating which days they are available.

Why did my favorite guest cancel? I bought a ticket just to see them!

There are a number of reasons why someone cancels, from last minute emergencies, to illness, to jobs, to moral crisis about their appearance, to a myriad of other reasons. When we book our guests, both enter the agreement with the expectation that they make their appearance. Things happen that are out of everyone’s control. The best advice we can give is to try to enjoy other aspects of the convention while you are there. There is quite a lot to see and do.  In such circumstances, the Ottawa Pop Expo cannot be held responsible. All sales are final. No exchange or refund will be issued.

Which day will my favorite celebrity have their Q&A?

That information will be posted much closer to the event date. Schedules tend to change several times before they can be posted, and even then it should always be considered tentative. As soon as some information is available, it will be shared.

When should I arrive for a Main Event?

Line-ups for events will be allowed once patrons for the previous event, if applicable, have entered the room. VIP ticket holders will get priority access and should enter the Main Events room prior between 15 to 30 minutes before the Event starts. Priority seating will close 10 minutes before the scheduled start. At that time VIP priority seating will be forfeit, releasing those seats to other patrons.

Are the lineups long to get in to see a panel?

Lineups for certain events can be lengthy. Therefore, we recommend that you arrive at the designated site 45 minutes prior to the scheduled presentation time.

Please be respectful to others in the line. Everyone in the line is just as excited as you are. Cutting in front of other audience members is unacceptable.

When is the schedule coming out?

The schedule is "finalized" not too far before the show; about 7 to 10 days before. That being said, there will undoubtedly be alterations due to last minute changes. As we announce tentative schedules, we try to keep up and list them on our completely Schedule Grids on site (in front of each room). We recommend that you subscribe to our Twitter feeds and Facebook posts to get current updates.

Candid Photography

Can I bring my camera?

Of course! Please note that there will be restrictions on photos and recording during panels and other events, but you are free to take photos on the show floor, as long as you are courteous to those you are photographing. Most people coming in costume will be happy to be photographed and will even pose on request

Can I take photos of the Guests/Celebrities?

Certain guests may have policies wherein they charge for snapshots or have exclusive deals with professional photographers at the con. Don't be offended if they refuse to take a snapshot with you, or ask for cash first.

Please keep in mind that, though they might be celebrities, our Guests are people first. They may not want to take pictures in off-hours after they've been in photo shoots. Others simply do not like candid shots of themselves to be taken. Please respect their decision.

Can I take picture of Con Attendees?

In general, Costumers and Cosplayers really like to be photographed and complimented on their costume; don't be shy, but do be considerate. Ask before taking photos of costumers, it's only polite and there may be people at con who aren't interested in having their photos taken and plastered all over the Internet (it's true!) Don't be offended if they say no. Or they may just want to get to the bathroom ASAP.

It is VERY important that you ask a parent, guardian, or chaperone for permission to take a minor’s photo and let them know where the photo will be located. If they say no, please respect their wishes. Again, don't be offended if they say no.

Can I take pictures during panels, workshops or Main Events?

Photography and recordings may be permitted during workshops, panels, and Celebrity Q&A sessions and in the Artists' Area at the discretion of the host(s)/artists involved. If you are unsure whether photography or videography are allowed during a particular event or in a particular area, ask permission from Ottawa Pop Expo Staff first.

Autographs

How much does it cost to get an autograph?

Each guest sets his/her own price for autographs and photo ops. We don't currently have access to those prices, but we are trying to get them before the show so people can prepare accordingly. In that regard, you can get as many signatures as you are willing to pay for (possibly limited by how large the remaining line is behind you, of course).

Where do I buy autographs?

Autographs can be purchased at the Ottawa Pop Expo, at the actual booth where the autographs are being done (in the Exhibit Hall). The celebrity will usually have a guest liaison that will take care of the monetary transaction.

Photo Ops

What is a Photo Op?

A purchase of a celebrity Photo Op gives you an 8X10 full color photo of yourself with the celebrity.

Can I ask the celebrity a question during the Photo Op session?

In order to avoid any patron being upset we like to point out that you are not buying a "conversation" with the celebrity. On rare occasion a patron will be upset that we must keep the line moving, however please know that our celebrities need to also do their on-stage presentations and sign autographs, generally all in the same day, and they often need to catch a plane or make another engagement. The Photo Op lasts less than 15 seconds.

What should I wear to the Photo Op?

Your photo will no doubt be highly prized and saved for years, so we suggest giving some thought to your wardrobe. White does not photograph well.

Where do I purchase Photo Op vouchers?

Before the show:

A limited number of Photo Op Vouchers will be sold a few weeks before the event. We will post a link on our site once it is live. A firm date has yet to be determined.


At the show:

You can purchase your vouchers at the Photo Op booth located inside the Exhibit Hall, near the Autograph area.

Note:  Not all guests are present all three days of the show, so if you're buying your photo op onsite instead of online, keep in mind that they may have sold out, or may not be at the show for the day that works best for you.

Do I choose the time slot for my photo op or is it assigned to me?

Photo ops are purchased per session, not per guest.  What does that mean?  It means that when you buy your photo op, you choose either the Friday photo op slot, the Saturday photo op slot, or the Sunday photo op slot (based on availability). The actual times of the Photo Op sessions will be posted a few days before the show. An updated list will be included onsite, at the Photo Op booth inside the Main Exhibit Hall.

Where will the actual photos be taken?

They will be right next to the Photo Ops booth inside the Main Exhibit Hall. One line will be for VIP ticket holders with purchased vouchers, and another for all other ticket types with vouchers.

How many friends can join me in the photo shoot?

You can have up to FOUR people in a single photo op shoot (not including babies or the media guests!). The photo op price is per posed picture, not per person. However, you will only get one 8" x 10" photo per voucher. Additional reprints and jpegs can be ordered onsite for $10.

How many copies can I get of my Photo Op?

We can only supply ONE photo, no matter how many fans are in the picture. You are free to order as many photo ops with the same celebrity as you wish. Additional reprints and jpegs can be ordered onsite for $10.

Are the Photo Ops Vouchers limited?

There are a limited number of photo ops for sale per session so it's highly recommended that you purchase your photo ops online and not wait until the convention to purchase on site (online photo op sale date is TBD).

How early should I show up to the Photo Op?

Arriving 5-15 minutes beforehand is sufficient.  Because there are a limited number of photo ops for sale per session, you need not worry about 1000 people showing up on Saturday afternoon for your photo op with Adam West (or whoever your guest of choice is).  Therefore, you do not need to line up ahead of time for your photo op.  This is extremely important as it prevents unnecessary congestion in the photo op area inside the Main Exhibit Hall and will ultimately make everything run much more efficiently.

How will I receive my 8X10 Photo(s)?

Photos are generally available either late in the day or, for picture that were taken late on Friday or Saturday, the following day of the convention. Please see the Photo booth for more details.

But what it’s for the same photo shoot?

Ah, in that case, the friend you choose share the photo session with can have any type of pass.. However, keep in mind that if your friend has a voucher and wants a solo pic, they'll need to go to the regular line-up.

Tips and Recommendations

What additional tips or recommendations do you have that could make my Pop Expo experience more enjoyable?

  • Bring Cold Hard Cash.  Even if you don’t think you will buy much at the show - take some Canadian coloured currency to prepare for unexpected expenses - like in case you want a snack or the booth that has that coveted collectible doesn’t accept debit. There will be ATM’s on site but we think you would rather spend time in a line where the piece of paper you get at the end is an autograph.
  • Bring a hat! We don’t know what the weather’s going to be like, but if it’s sunny, you will want have a hat handy so you don’t get sunstroke while waiting in line.
  • Stay hydrated! Make sure you bring a water bottle. All that walking and standing around will dehydrate the best of us. Especially if we’re in costume.
  • Wear comfortable shoes. True enough, beauty requires a little discomfort; however you may want to sacrifice a tad of style and good looks (even though they are often worth the pain). We highly (oh, so highly) recommend you wear some comfy, clean clothes and a nice pair of shoes with excellent cushioning.
  • Consult your Programme Guide.  We’ve put together a programme of presentations, panels, films and other events. When you get to the Expo, you'll be able to get a schedule and one of the first things you should do is to sit down somewhere, study it and mark off the events you think you'd like to attend. Or if you have arrived early, look it over while you are waiting for the doors to open. The schedule will be available in advance on our website. You should mark down intriguing program items before you go. The Programme Guide which has to go to print several weeks in advance, so check the schedules in front of each room often, or subscribe to our Facebook page where we will list any updates or cancellations. And yes, in British-English countries like Canada, it is Programme (not Program, silly! )
  • Love the line! Lining up at any fan convention is a fact of life. Need some money from the ATM? Line Up!  Gotta get some grub?  Line up! I want to be in first? Line up with the rest of us! Autographs, Q&A’s, Photo Ops? Lines, lines, lines. Chances are you will be spending some time in lines. This is where bringing a partner helps or something to read or play a game on your iPhone or make friends with that Klingon next to you...
  • Bring a backpack or tote shopping bag. Whether you are bringing comics for Creator Guests to sign, or you are buying lots of stuff, you'll be glad when you have something handy to carry your stuff around in.
  • Bring…more useful stuff!

Here are some other accessories that many are happy to have and regret when they don't:

  • An autograph book or sketchbook
  • A good pen/Sharpie for getting autographs
  • A folder or other container to carry artwork
  • DVDs/Books you want signed by professionals who'll be in attendance
  • A cell phone & charger (for energy sucking smart phones!)
  • A pen and note pad, in case your iPhone died and you can’t charge it.
  • Your camera and extra battery, in case your iPhone died and you can’t charge it.
  • Mints
  • Deodorant… No, no… Not for you, for that other sweaty person in line… Ok, you.
  • Hand Sanitizer
  • If it's illegal outside the convention, it's illegal inside the convention. For the safety of all con attendees, please review the Ottawa Pop Expo Weapons Policy.

Failure to do so will result in warnings and potentially loss of convention membership.

  • Mind your P’s and Q’s.  Be polite and let our guests know that you appreciate them coming to Ottawa and Ottawa Pop Expo. If you’re polite and ask for an autograph or a sketch, most guests will be happy to oblige. Take out your book to a fresh page, tell them you’re a fan and would they mind doing a quick sketch for your personal collection.

Newbie Questions

What is Sci-Fi?

Pamela Sargent dubbed it "the literature of ideas." Sci-Fi, abbreviated from Science fiction, is a genre of fiction with imaginative but more or less plausible content such as settings in the future, futuristic science and technology, space travel, parallel universes, aliens, and paranormal abilities. Science fiction has been used by authors and film/television program makers as a device to discuss philosophical ideas such as identity, desire, morality, social structure, and other aspects of human nature.

What are Comic Books?

A comic book is the art of sequential storytelling through narrative artwork in the form of separate panels that represent individual scenes.  The term "comic book" arose because the first comic books reprinted humor comic strips. Despite their name, comic books are not necessarily humorous in tone; modern comic books tell stories in a variety of genres.

What is Horror?

Horror fiction is a genre of literature which is intended to frighten, scare or startle its readers/viewers by inducing feelings of horror and terror by creating an eerie and frightening atmosphere. Often the central menace of a work of Horror fiction can be interpreted as a metaphor for the larger fears of a society.

What is Anime?

Anime are Japanese animated productions, made for film and television. The word is the abbreviated pronunciation of “animation" in Japanese. In English, the term is defined as a style of animation originating in Japan, which often features colorful graphics, vibrant characters and action-filled plots with fantastic or futuristic themes.

What is Gaming?

Gaming is the running of electronic games on gaming consoles, personal computers, and online.

What are Table Top Games?

Tabletop game is a general term used to refer to board games, card games, dice games, miniatures wargames, tile-based games and other games that are normally played on a flat surface.

What is Steampunk?

Steampunk is a sub-genre of science fiction that typically features steam-powered machinery, especially in a setting inspired by the Industrial Era in Western civilization during the 19th century.

Exhibitor Questions

Is parking at the EY Centre free for Exhibitors and Artists?

Unfortunately parking is not included for anyone. For Exhibitors & Artists, there will be a $15 parking pass available for sale at the dock at load-in on Thursday afternoon/Friday morning. This will grant the holder in and out privileges, and parking will be behind the Ernst & Young Centre. These passes are limited and are strictly for registered Exhibitors and Artists. Once that is full you will need to use the paid parking area from the EY Centre ($7.00 a day).

Volunteers

Do I need to buy my pass in advance?

Yes, we require all volunteers need to be ticket-carrying attendees. However, we do offer a rewards system based on the amount of hours volunteered. This is only applicable to those who have purchased a Weekend ticket.

  • For 8 hours worked over the course of the weekend, we will reimburse 50% of the cost of a Weekend ticket.
  • For 15 hours worked over the course of the weekend, we will reimburse 100% of the cost of a Weekend ticket.

If you have purchased a VIP, we will refund you the reimbursement value of a Weekend ticket.

Can volunteers work for less than 8 hours?

Yes. Volunteers can work for as many or as little hours as they want. Before being scheduled, all volunteers will be asked how many hours like would like to volunteer for. Please remember though that all volunteers must be pass-carrying attendees, even if you are not planning on working enough hours for a reimbursement.

If I volunteer, am I guaranteed to meet the special guests?

No. During your free time, you are free to enjoy the convention as an attendee, including going to meet the guests. Due to agent requests and busy schedules, we cannot guarantee that you will meet all the guests. You will also be responsible for the autograph and photo fees.